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Frequently Asked Questions

I have a question about Southern Pine products.
You may e-mail the Southern Pine Help Desk (preferred) at help@southernpine.com or call 253.620.7400. Please allow 2 to 3 days for an e-mail response.

How do I obtain more literature?
Visit our website at www.southernpine.com and click on "order publications." Complimentary single copies of selected SPC print publications are available free as indicated, shipping and handling included. Some publications are available for download free wherever you see the PDF icon. Simply click the icon to download. To view the PDF, you will need Adobe Acrobat Reader, available as a free download from Adobe. To order by phone, fax, or standard mail, indicate the Reference # for each publication. Free single copies will appear as a discount ($0.00) at the end of the ordering process. You may also contact us at 504.443.4464.

Does the Southern Pine Council (SPC) use my e-mail for other purposes?
SPC is committed to respecting your privacy. None of the information you provide will be administered to third parties.

Can I come back at a later date to finish the test once I have already registered?
Yes. All you have to do is log back in with your user name and password.

I have a question about this web site and / or my AIA credits being issued.
You may e-mail Russell Richardson (preferred) at rrichardson@sfpa.org or call him at 504.443.4464, ext. 239. Please allow 2 to 3 days for an e-mail response.

Is my information sent automatically to AIA for credit? How long does this process take?
Yes. Once you have completed the Unit and printed your certificate, the Southern Pine Council (SPC) will receive your name and AIA number. A representative from SPC will submit your information within two weeks from the date your name and number was received. AIA is then responsible for posting your credit.

For other Southern Pine questions, you may click here:
http://www.southernpine.com/expert/